WELCOME
Welcome and Director of Nursing Message
Welcome to Prince Sultan Cardiac Center, where excellence in cardiac care meets compassionate nursing. As the Director of Nursing (DoN), I am honored to extend a warm greeting to our dedicated nursing team and the valued visitors of our webpage.
At our center, we are committed to providing the highest quality of care to our patients with cardiac conditions. Our team of skilled nurses is not only well-trained in the latest cardiac care techniques but also deeply compassionate, ensuring that each patient receives personalized attention and support throughout their journey to recovery.
To our nursing staff, I commend your dedication and expertise in delivering exceptional care to our patients. Your unwavering commitment to excellence is the cornerstone of our success, and I am immensely proud of the impact you make in the lives of our patients every day.
To our visitors, I invite you to explore our website and learn more about the comprehensive cardiac services we offer. Whether you are seeking information about cardiac procedures, patient resources, or career opportunities, our webpage serves as a valuable resource for all your needs.
Thank you for visiting Prince Sultan Cardiac Center for your cardiac care needs. Together, let's continue to make a difference in the lives of those we serve.
Warm regards,
Majed Al Shehri
Director of Nursing
Brief introduction to the Hospital
Prince Sultan Cardiac Center (PSCC) is a tertiary hospital located in Riyadh, capital of the Kingdom of Saudi Arabia (KSA), with a city population of 8.6 million people. PSCC is specialized in providing comprehensive therapeutic, preventive and rehabilitation cardiovascular services.
PSCC is part of the Ministry of Defense Health Services (MODHS) system, comprised of 23 hospitals which serve KSA military personnel and their families, as well as their employees. As a tertiary center specialized in cardiac services, PSCC also accommodates any KSA civilian requiring treatment in our center and any patient arriving with life–threatening conditions. Additionally, the organization also receives patients referred internationally.
The core foundation of our cardiac services started in 1979 as part of Riyadh Military Hospital, and in 1992 the center was officially established as an independent specialized hospital. In 1995 the center moved forward in the field of training and education in heart diseases when the Saudi Commission for Health Specialties approved the first fellowship training programs in the center within electrophysiology and interventional cardiology services. The achievement of becoming a teaching facility greatly impacted the value of cardiac care delivered in the region through the provision of advanced training in the field of cardiology to other professionals.
PSCC inaugurated a new building in 1996 and ever since the center has witnessed constant progress in the quality and variety of services provided to our patients. PSCC consists of two patient care buildings: Building 6, where inpatient care areas are located, with 186 beds catering for adult and pediatric cardiac patients; and Building 12, inaugurated in 2017, where Cardiac Outpatients and Investigation areas are located, with 75 Clinic rooms and investigation suites catering for adult and pediatric cardiac outpatients, including cardiac diagnostic services.
The organization has been acknowledged as a reference center for the treatment of cardiac conditions in the Middle East region, providing highly advanced treatments such as: heart transplantation, LVAD services, heart valve implantation through catheterization and complex pediatric cardiothoracic surgery, and has proudly achieved initial Joint Commission International (JCI) accreditation in 2017 and the European Foundation for Quality Management (EFQM) recognition in 2023.
Overview of the Nursing Department’s History, Mission, and Values.
The Nursing Department at PSCC has a rich legacy dating back to the founding of our hospital. Since its beginning, our nurses have been at the forefront of providing compassionate care to our patients, adapting to advancements in medical technology and evolving to meet the changing needs of our community. Over the years, our nursing staff have grown in expertise and numbers, becoming the heart of our healthcare team.
Our nursing team can be found in 3 different locations: direct patient care areas in Building 6 (inpatient areas with 186 beds catering for both adult and pediatric patients); Building 12 (75 outpatient clinic rooms and investigation suites); and in Building 57, Nursing Administration, including the Nursing Excellence and Nursing Education teams.
Our Mission: We deliver culturally competent, compassionate, respectful and evidence based personalized care, while promoting wellness of patients, community and our staff.
Our Vision: Excellence in Cardiac Nursing.
Our Values: We use the acronym CARDIAC to present the values by which our Nurses base their daily actions and care.
Compassion | We display kindness and sensitivity whilst providing the highest standard of treatment and care to all patients, their families and fellow healthcare workers. |
Advocacy | We advocate for our patients and ensure their voices are heard, respected and taken into consideration in their treatment and care, thus promoting the importance of patient experience, in line with the PSCC Vision and Mission. |
Respect | We treat patients and families with respect, honesty and dignity, acknowledging their religious, cultural and social values. We recognize the importance of collegial respect and teamwork as the bedrock of the PSCC Nursing values. |
Diversity | We provide culturally sensitive care to all patients regardless of their race, religious beliefs, gender and ethnicity. |
Innovation | We encourage innovation, professional development, evidence-based practice and nursing research to achieve excellence in cardiac nursing. |
Accountability | We as nurses have the autonomy to make decisions and the freedom to make clinical judgement, choices and take action within our scope of practice. We are therefore responsible for delivering safe, evidence-based personalized nursing care. |
Competence | We demonstrate the requisite knowledge, skills and attributes that enable us to plan and deliver safe high quality patient care. |
Information about the Nursing Organizational Structure, Leadership Team and key personnel.
The Nursing Organizational Structure is a dynamic framework that drives excellence within our Nursing Department. Here, we introduce you to the dedicated individuals who lead our nursing team with passion, expertise, and vision.
From our Director of Nursing to our unit Nurse Managers and Clinical Educators, each member of our leadership team plays a pivotal role in shaping the direction of our nursing practice and ensuring the highest standards of patient care.
In addition to spotlighting our key personnel, here you can have an insight into the organizational structure of our Nursing Department. By providing transparency into our hierarchical framework, we aim to illustrate how roles and responsibilities are distributed, collaborative efforts are fostered, and communication flows within our nursing team.
Professional Practice Model
The Nursing Department Professional Practice Model (PPM) is a framework that guides and defines the values, principles and behaviors of our nurses within our organization. It serves as a blueprint for our nursing practice, outlining the philosophy and approach to the care delivery system that aligns with our mission, vision and core values.
The PPM has several symbols and components and together with our values it defines the way we practice Nursing.
Shared Governance (SG) includes structures and processes within an organization and its departments, through which the employees share decision-making and accountability for patient care and workplace function. Shared governance in Nursing empowers nurses by shifting the focus from a top-down management style to a collaborative partnership between leadership/executive and clinical nurses.
The PSCC Nursing Department Shared Governance structure is designed to support all staff participation in decision making. Input and feedback from staff who provide direct patient care are essential in creating an environment of shared leadership. The councils are responsible for addressing areas of patient care, workforce engagement (staff retention), operational/performance improvement and professional development. The Shared Governance guidelines provide the structure and operational framework for the governance of professional nursing in PSCC. The governance structure recognizes participation from all members of the nursing patient care team and requires shared decision-making.
The PSCC Nursing Shared Governance Model was designed by our clinical nurses and it represents all councils focused on patient care, where front line nurses must participate as members, with various roles.
Our model highlights the clinical nurses as the core of our Nursing structure with the Unit Based Councils represented at the center of the model. The Specialty Councils in the middle symbolizes the collaborations and partnership amongst patient focused councils of the Nursing Shared Governance structure. The Executive Council encompasses all councils with clinical nurse’s representations and it is depicted has the highest structure of nursing practice decision making process.
Nursing Recognition and Awards
The PSCC Nursing Department believes in honoring excellence and recognizing the exceptional care provided by our nurses each day. We believe in acknowledging their hard work, dedication, and commitment to excellence as we highlight their accomplishments and showcase their extraordinary efforts. From compassionate bedside care to innovative practices and leadership, our nurses embody the core values of our profession and make meaningful difference in the lives of our patients and colleagues.
Below you can find the main Nursing Recognition Programs and awards for our PSCC Nurses who go above and beyond to deliver exceptional and compassionate care.
- DAISY Honorees
- Nursing Star of the Year
- Employee of the Year
- Preceptor of the Year
- Journal Presenter of the Year
- Excellence in Nursing Professional Development
- Mentor of the Year
- Loyalty Service Award
- Staff-Choice of the Year – Nurse Manager
- Staff-Choice of the Year – Charge Nurse
- Staff-Choice of the Year – Clinical Educator
- Best Unit QI Project of the Year
- Most Outstanding Unit of the Year
- Highest Hand Hygiene Compliance
- Lowest Number of Patient Falls
- Lowest Number of Pressure Injuries
- Certificate of Appreciation to Shared Governance Councils
In this section, we proudly showcase our commitment to excellence in healthcare delivery, with a particular focus on nursing. Accreditation is a testament to our unwavering dedication in upholding the highest standards of quality, safety, and patient-centered care.
As a recognized leader in the healthcare industry, our hospital and Nursing Department have undergone rigorous evaluation processes to ensure compliance with national and international accreditation standards.
Through continuous assessment, improvement initiatives, and adherence to evidence-based practices, we strive to provide our patients with the highest level of care and support.
Below you can learn more about the accreditation process, our achievements, and how our commitment to excellence in nursing contributes to the overall success of our organization.
- JCI – we have been accredited several times by The Joint Commission International, which is an internationally recognized accreditor of healthcare institutions. Having this accreditation means we provide safe quality care and are part of the best healthcare institutions in Saudi Arabia and across the world.
- EFQM – we have proudly achieved the European Foundation for Quality Management recognition in 2023, which distinguishes organizations that follow a strategy based on excellence and meet specific quality standards.
- Journey to Magnet – We are currently on our Journo to Magnet Excellence. Magnet is a comprehensive nursing certification process by the American Nurses Credentialing Center. Magnet is the highest and most prestigious distinction that a healthcare organization can earn for nursing excellence and innovation.
In PSCC Nursing Department we are committed to providing exceptional care and support to our patients. Our comprehensive range of services is designed to meet the diverse healthcare needs of our community. Here's an overview of the services we offer:
Nursing in PSCC strives for high quality service and care for all patients. Staff accountability, ethical practice and individual responsibility for ongoing professional development and practice are emphasized with all staff.
Our endeavor to maintain high standards of practice is achieved through staff commitment, education and assessment, adherence to policies and ongoing quality improvement activities. Our patients are an essential part of service improvement and we are committed to involving the patients in improving care. We believe that taking patient-focused action ensures that best practice is maintained, allowing our patients to receive high quality care at all times.
Our dedicated team of nurses provides round-the-clock care for patients who require hospitalization. Whether it's monitoring vital signs, administering medications, or assisting with daily activities, we ensure that patients receive the highest quality of care during their hospital stay. Inpatient services include Critical Care Areas and Non-Critical Care Areas, catering for adult and pediatric patients. Inpatient units are in PSCC Building 6.
We offer a variety of outpatient services to accommodate adult and pediatric patients who do not require overnight hospitalization. From routine check-ups to specialized treatments, our outpatient care services are designed to be convenient and accessible. Outpatient services are in PSCC Building 12.
- Cardiac Catheterization Lab (CCL):
Our state-of-the-art cardiac catheterization labs are equipped with advanced technology to diagnose and treat various heart conditions. Our experienced nursing staff work closely with cardiologists and other healthcare professionals to perform procedures such as angioplasty, electrophysiology studies, pacemakers’ implantation and valve replacements amongst others. Our CCL is in PSCC Building 6.
For patients requiring surgical intervention for heart conditions, our nursing team provides compassionate care before, during, and after cardiac surgery. From pre-operative education to post-operative recovery, we are dedicated to ensuring the best possible outcomes for our patients. Our Operating Room Department is in PSCC Building 6.
In addition to general nursing care, we also specialize in various areas to meet the unique needs of our patients. In each of these specialized areas, our nursing team is dedicated to providing compassionate, evidence-based nursing care that meets the unique needs of our patients and promotes optimal health and wellness. This includes:
- Wound Care Management: Our Wound Care Resource Nurses are trained to assess, treat, and manage various types of wounds, including surgical wounds, pressure injuries, and diabetic ulcers. Using advanced wound care techniques and therapies, our team works to promote healing and prevent complications.
- Heart Transplant Coordinators: Our heart transplant coordinators play a crucial role in the care of patients undergoing heart transplantation. They provide comprehensive support throughout the transplant process, including pre-transplant evaluation, coordination of donor organ allocation, post-transplant monitoring, and long-term follow-up care.
- Heart Failure Nurses: Heart failure nurses specialize in the care of patients with heart failure, a chronic condition that requires ongoing management and support. Our heart failure nurses provide education, monitoring, and personalized care plans to help patients manage their symptoms, prevent exacerbations, and improve heart function.
- Vascular Access Nurse Specialists: Our vascular access nurse specialists are experts in the placement and management of vascular access devices, such as peripherally inserted central catheters (PICCs). They ensure safe and efficient access for medication administration, blood extraction, and other therapeutic interventions.
- Nurse Patient Care Coordinators: Our nurse patient care coordinators serve as liaisons between patients, families, and the healthcare team to facilitate seamless care coordination and communication. They assess patients' needs, develop individualized care plans, coordinate services, and provide support throughout the healthcare journey to optimize patient outcomes and satisfaction.
- Pain Management Nurses: Our pain management nurses are dedicated to helping patients manage acute and chronic pain effectively. Through a multidisciplinary approach, our team works to alleviate pain and improve quality of life for our patients.
- Patient and Family Educators: play a vital role in empowering patients and their families with the knowledge and skills needed to actively participate in their healthcare journey. They provide comprehensive education on various health conditions, treatments, and self-care techniques, tailored to the individual needs of each patient and family member. By promoting health literacy and fostering partnerships between patients, families, and healthcare providers, our patient and family educators empower individuals to make informed decisions about their health and actively engage in their care, leading to improved outcomes and quality of life.
PSCC Nursing is proudly composed of a multinational and culturally diverse team, with nurses from around the globe (13 different countries!), adding a variety of different knowledge and experiences from their point of origin, which is reflected on the richness of our Nursing team.
The recruitment process for nursing professionals involves a meticulous approach to ensure the selection of the best candidates, which includes assessing qualifications, licensure, and relevant experience, while also emphasizing the importance of cultural competence and empathy. Interviews may delve into both clinical skills and interpersonal qualities, seeking individuals who exhibit resilience, adaptability, and a commitment to patient-centered care.
Ultimately, our goal is to identify candidates who not only possess the requisite skills and knowledge but also align with PSCC values and mission, thereby contributing to a high-quality nursing team, which delivers compassionate quality nursing care to our patients and their families.
Country | Number of Nurses | Percentage |
Saudi Arabia | 90 | 15.1% |
Philippines | 283 | 47.6% |
Malaysia | 139 | 23.4% |
South Africa | 3 | 0.5% |
Portugal | 3 | 0.5% |
New Zealand | 2 | 0.3% |
India | 65 | 10.9% |
Serbia | 2 | 0.3% |
United Kingdom | 4 | 0.7% |
Ireland | 1 | 0.2% |
Slovakia | 1 | 0.2% |
Morocco | 1 | 0.2% |
Czechia | 1 | 0.2% |
Total | 595 | 100% |
Table 1: Distribution of PSCC Nurses by country of origin (31 December 2023).
- PATIENT RESOURCES (under development)
- NEWS AND EVENTS (under development)
The PSCC Nursing Department is here to serve you. Below are the direct contacts to reach out to us with any questions, concerns, or feedback you may have.
We value your input and are committed to providing you with the support and assistance you need. Whether you're a patient, family member, healthcare professional, or member of the community, we're here to assist you.
Please feel free to reach out to us via phone, email, or by visiting us personally. We look forward to hearing from you and serving you with excellence.
- Email: NadminPA@pscc.med.sa
- Telephone: 0114783000 (Extension 88714)
- Location: PSCC Nursing Administration, Building 57, 9th Floor
- Administrative Services Working Hours: Sunday-Thursday from 0700hrs to 1600hrs